Policies

Our Policies

Our Policies

BOOKING

  • A non-refundable deposit is required at the time of booking to confirm your appointment (this will go towards your total).
  • This deposit is transferable to reschedule your appointment so long as there is a minimum of 72 hours notice. Requests to reschedule any appointments must be done via text to 07792456144.
  • If an appointment is cancelled within the 72 hours notice period, 50% of the service price will be charged.


PAYMENT/PRICE

  • Cash and all major credit cards are accepted.
  • Paypal is also accepted.
  • No refunds.



EXTRA GUESTS​​

  • Please arrive at your appointment unaccompanied. Due to the detailed nature of our work, any extra guests (including children and pets) will NOT be allowed in the treatment rooms – no exceptions. This does not apply if you are accompanied by a person also having a treatment.


RE-SCHEDULING/CANCELLATIONS

  • Clients must provide at least 72 hours notice via text to 07792456144 to reschedule their appointment. The deposit will be transferred to the new appointment upon rescheduling. 
  • Due to the close contact nature of our services, we ask that you please reschedule if you are sick and/or experiencing any cold or flu-like symptoms, no exceptions. If it is past the 72 hours notice, a valid doctor’s note will be required to reschedule to avoid your deposit being forfeited (only provided as a one-time courtesy). Choosing to show up sick or unwell will result in having to reschedule and will be considered as a No Show appointment (will be required to pay 100% of the booked service(s) before re-booking for any future services).
  • We request at least 72 hours notice for cancellations, however, the deposit is non-refundable.
  • We do understand that sometimes appointment rearrangements cannot be helped, but if a booking is rearranged more than twice, we do require a 50% up front payment of your outstanding balance to cover the lost time of the appointment. The remaining balance is then paid at the rearranged appointment.



LATE/NO SHOW

  • If you are going to be late or cannot make it to your appointment due to unforeseen circumstances, please contact us as soon as possible via phone call or text.
  • Clients who arrive over 15 minutes late (with notice) may result in a deposit forfeit and cancellation of your appointment.
  • Clients who arrive over 15 minutes late OR fail to show up to their appointment without giving us any notice will be considered a No Show and will be required to pay 20% of the booked service(s) before re-booking for any future services


EXISTING WORK 

  • If you have existing cosmetic tattoo work from another artist, please be sure to send photos to nina.bernardinipmu@gmail.com for consultation BEFORE booking an appointment. If you book your appointment before having a consultation, you will risk having your deposit being forfeited if we choose to not work over the existing work.



RESULTS/GUARANTEE

  • Individual results vary from client to client and are extremely dependent on how one heals.
  • Although we use premium products and provide quality service, there is NO GUARANTEE for permanent makeup results.
  • Factors such as client’s aftercare, skin type, and personal lifestyle will directly contribute to the final results.
  • Some may require additional touch ups (charged accordingly) to achieve their desired results.
  • Healed results will vary with each individual and pencil/powder may still be needed as we have no control over what occurs during the healing process. Please carefully read our Services and Frequently Asked Questions pages to see if these procedure(s) will be beneficial to you.


*IMPORTANT* PERMANENT MAKEUP (COSMETIC TATTOO) SERVICES ARE NOT RECOMMENDED FOR CLIENTS WHO ARE OR HAVE ANY OF THE FOLLOWING:

  • Pregnant or Nursing
  • Under 18 years of age (we will not perform on minors – no exceptions)
  • Diabetic (color may not retain well but varies case by case)
  • Glaucoma
  • Skin diseases such as shingles, psoriasis, or eczema on the area of treatment
  • Viral infections or auto-immune diseases
  • History of keloid/hypertrophic scarring
  • HIV/Hepatitis
  • Skin cancer
  • Hemophilia
  • Had botox/fillers within a 3 week period of permanent makeup appointment
  • Had an organ transplant
  • Epilepsy
  • Use of any skin medications such as Accutane in the past year 
  • Allergy to epinephrine, dermacaine, benzyl alcohol, lidocaine, or tetracaine
  • Sick with COVID or any cold/flu-like viruses
  • Prone to cold sores (MUST contact your doctor for antiviral medication and take 48 hours before lip procedure)
  • Currently taking antibiotics (must be off for at least 30 days prior to appointment)
  • Undergoing Chemotherapy (ask your doctor – physician’s note required)
  • Under any doctor’s care (it is your responsibility to ask your doctor about getting a PMU procedure done along with written approval)


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